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This is your personal investment plan that lets you control your investments and make your own investment decisions so you can invest in a way that suits you. Investors can start with as little as $100 per month, or a lump sum of $1,000. Anyone can use mySTART® to help reach short and long-term savings goals: for children’s education, property purchases, holidays and anything else you wish to save for. You can create your own portfolio from our list of nominated securities. It’s our flexible investment solution, to help people start investing. 

At a Glance

  • A range of investment options to tailor your portfolio (see below)
  • Flexible payment options
  • Access to Craigs Investment Partners research
  • Investment advice
  • Control of your investments
  • Online reports
  • Easy access to your funds

Investment Options

We have put together a range of investments that have different risk characteristics. This allows you to choose an investment that best suits your risk profile and investment objectives. We recommend that you read the mySTART Investment Brochure and seek advice from a Craigs Investment Partners Adviser before making an investment decision.

View the mySTART Nominated Securities     
Download the mySTART Investment Brochure

Frequently Asked Questions

Click on each of the headings below to find answers to the questions you might have about MySTART.

What are the charges?

 Charges - Summary
 Administration Fee
> up to $30 per annum
 Brokerage Costs
> up to 2.5% of any amount transacted (bought or sold)
 Custodial Service Fee

> a tiered mySTART fee charged on self-selected Securities only

> Market Value of up to NZ$75,000                                 1.00%

> NZ$75,001 – NZ$150,000                                            0.75%

> NZ$150,000+                                                             0.50%

 Management Fee
(QuayStreet Asset Management Limited)
> a fee charged by the Fund Manager and refl ected in the unit
price of the QuayStreet Funds.

> Conservative, Income and Fixed Interest Funds               0.75%

> Balanced Fund                                                             1.00%

> Growth, Balanced SRI, NZ Equity, Australian Equity,
International Equity and Altum Funds.                               1.25%

Administration Fee

Covers the cost of providing the support infrastructure for mySTART®, maintaining membership records and calculating and paying withdrawals.


Covers the cost of identifying specific securities, transaction costs of buying and selling securities, and is charged on any purchases or sales.

Brokerage may also apply on any amounts that are switched between investments. A ‘switch’ is when we sell all or part of your holdings in an existing Nominated Security and invest the proceeds into another Nominated Security as part of an amendment to your Investment Direction (Portfolio Selection).

Custodial Service Fee

Covers the cost of maintaining your self-selected mySTART® holdings, processing investments and withdrawals, receiving and actioning correspondence and corporate actions and preparing client statements. The custodial service fee is based on the gross asset value of each mySTART® self-selected security and is an annual fee charged six monthly in arrears.

The custodial service fee is not charged on investments in QuayStreet Asset Management Unit Trusts (QuayStreet Funds). The QuayStreet Funds charge a Management Fee of up to 1.25% and expenses within the unit trusts, which are included in the calculation of the unit price of the funds. For further details refer to the latest QuayStreet Unit Trust Investment Statement.

Expenses incurred in managing the unit trusts (including brokerage, audit and legal) are charged to the unit trust.

Other Fees and Charges
QuayStreet Unit Trusts (the QuayStreet Funds) charge a Trustee Fee and Management Fee, which are reflected in the unit price of the funds. For further details refer to the ‘QuayStreet Unit Trusts Investment Statement’.

Self-Selected Portfolios
Securities you select may charge additional fees such as management or performance fees, which will be included in the unit price of the security. For further details refer to the Investment Statement or offer document for that security.

What returns will I get?

You can withdraw your funds at any time by contacting your Investment Adviser and completing a withdrawal request form.

Key factors determining returns

The key factors that will determine your returns are the amount of contributions made by you, the returns achieved on the Nominated Securities and QuayStreet Funds you have chosen, the effect of fees and expenses, the tax paid on your investments and any withdrawals paid to you.

Returns are reflected in the value of your investments. These values will fluctuate with changes in the value of the investment assets purchased and held within mySTART®. These investments move in line with market values. At any time the value of your mySTART® account balance may increase or decrease.

No amount of return is promised or guaranteed.

Several factors can contribute to the growth of your investments including:

  • Share Performance
    When the values of your shares increase, so does the value of your investment portfolio.

  • Dividends and Distributions
    Within mySTART®, all dividends and distributions earned on your investments are reinvested in the relevant security increasing the total number of shares you hold.
  • Interest on Cash and Fixed Interest Securities
    Interest earned on your deposits held in Cash Management Accounts is compounded monthly.

The value of your investment will depend on investments made, fees charged, returns achieved on the securities you have chosen, and tax paid. The value of your portfolio will be affected by events including:

           changes in the investment markets;
           movements in interest rates and currency exchange rates; and
           political and other economic events.

Tax law, its interpretation, the basis on which tax is imposed and tax rates change frequently. The application of tax law depends upon specific circumstances - you should obtain your own tax advice based on your individual circumstances.

Under current taxation law, any taxable income generated in mySTART® needs to be included with any other income you have when you complete your income tax return.

We provide reports at the end of each year to assist with the preparation of your tax returns.

What are the risks?

All investments involve risk. There is a chance with any investment of an uncertain outcome, and where the actual return may be different to what was expected.

Risk can cause the value of an investment to go up or down (i.e. be volatile). The extent of any volatility will depend on the specific investment and general market conditions. In extreme circumstances, risk can result in losses which can erode an investment’s entire value.

mySTART® allows you to invest in specific securities included in the list of Nominated Securities. Returns will therefore depend on the investment performance of those securities.

The principal investment risks that could affect your returns are:

  • Market risk: changes in general market conditions may affect the value of investments, for example political events, natural disasters, legislative changes and economic events;
  • Specific investment risk: an individual investment may face an unforeseen adverse event which affects the value of the underlying business and in turn, reduces the market price of the investment;
  • Self-selected portfolio risk: you may select an individual security from the list of Nominated Securities that underperforms the market, or other investment options. Additionally, selecting one or a small number of securities will lead to a concentrated investment portfolio, which lacks adequate diversification;
  • Currency and Hedging* risk: currency movements can have an adverse effect on the New Zealand dollar value of any foreign investments. As a general rule, any foreign fixed interest investment held within the QuayStreet Funds will be fully hedged to New Zealand dollars and any foreign share investments within the QuayStreet Funds may be fully, partially hedgend or unhedged within the Funds as the Manager deems this appropriate. The Investment Manager has the discretion to currency hedge all or part of any foreign share investments made in the QuayStreet Funds, if the Investment Manager deems this appropriate. When a foreign investment is left unhedged, the New Zealand value of that foreign investment will decline if the New Zealand dollar rises against the currency in which the foreign investment is held (*Currency and hedging is the act of reducing or negating the risks that arise out of changes in the movement of one currency against another, by using financial tools such as forward exchange contracts to mitigate potential losses)
  • Interest rate risk: changes in market interest rates can have a negative impact, directly or indirectly, on the value of all types of share and fixed income investments (including property based investments);
  • Counterparty risk: a third party may default on their obligations, resulting in a loss of value or an inability to complete transactions; and
  • Manager risk: an investment manager or business manager may make poor decisions which have an adverse impact on investors. Where an Investment Manager uses the ‘manager of managers’ model, the risk is that it could make a poor decision in respect to the appointment or removal of an underlying investment manager. In addition, where performance is highly dependent on key personnel, the loss of the key personnel could materially affect the performance.
Other investment risks which may affect your returns including liquidity, borrowing, derivatives, relative return and benchmark risk.

Other Principal Risks

Investments involve other non-investment related risks, including:
  • General business risk: disruption to the operations of mySTART® through such events as the loss of key personnel, failure of processes and procedures, the extended loss of power, other technology failure, or the destruction of premises;
  • Regulatory risk: future changes to tax or general security legislation can affect the operation of mySTART® or your interests;
  • Insolvency risk: an investment becoming insolvent or being otherwise unable to meet its financial obligations. If this occurs, you may not recover the full amount of your interest; and
  • Taxation risk: changes to tax legislation could affect your interests.


Asset class risk involves the risks associated with two primary asset classes: defensive assets and growth assets.

Defensive assets
Defensive assets, such as fixed interest securities, term deposits and cash, have different risk characteristics to growth assets, such as shares. The performance of defensive assets are usually more closely aligned to changes in interest rates than growth assets. A rise in interest rates will generally result in a decrease in the value of a defensive asset and the longer the period to maturity the greater the decline in the value of a defensive asset. Credit quality will also affect value, and if a company has a credit rating downgrade then the value of a defensive asset issued by it may fall. In extreme circumstances, if an issuer defaults on its obligations, a defensive asset issued by it may be worthless. Some of these risks may be mitigated by holding securities across different issuers, with different credit quality and maturities.

Growth assets
The value of a growth asset, such as shares and property, is reflected in the market price of the asset. Prices are generally driven by a company’s performance. If the company performs poorly, or if it needs to reduce or stop paying dividends, its share price will usually decline. There are also many broader market forces that can negatively affect the value of shares, such as a weak economy, increased regulation, political uncertainty or negative investor sentiment. Issues like these, as well as many others, can result in lower share prices.

Asset allocation risk

Asset allocation risk is the risk generated by the mix of income and growth assets within a Fund, or the sector and country investment decisions within markets. Research has shown that asset allocation is an important contributor to a Fund’s overall investment return. The Funds that have more defensive assets (fixed interest and cash) are likely over time to provide a lower return with smaller fluctuations in that return. The Funds that have more growth assets (shares and property) are likely over time to provide a higher return but with large variability in the returns from year to year.  Sometimes returns can be negative. The asset allocation risk can impact both a Fund’s absolute return and its relative return compared to similar funds that have a different asset allocation.

How to Manage Investment Risks
We recommend using a variety of strategies to manage investment risks. We believe that prudent investing is founded on appropriate asset allocation and diversification. Asset allocation describes how a portfolio is split between the different types of assets (primarily cash, fixed interest, property and shares) and will largely determine the risk and return profile of your portfolio. Different asset types have different risk and return trade-offs and by changing the mix of these assets you can adopt different risk profiles. Lower risk profiles hold more cash and fixed interest investments, and less property and share investments. Conversely, higher risk profiles have a higher allocation to shares. We advise you to monitor the actual composition of your portfolio against allocations or targets, ensuring any differences are identified and rectified.

Diversification reduces risk by making sure a portfolio is not overly exposed to any one area, investment or issuer. We recommend diversified portfolios which invest in a wide range of securities, in a broad range of industry sectors, across a variety of markets.

Craigs Investment Partners produces commentaries on market movements and economic data, looking for economic changes and trends within global markets that could have an impact on a portfolio. We recommend you take into account any potential impact these may have on asset weightings within your portfolios. Craigs Investment Partners undertakes research and provides this to you via your Investment Adviser and our website to help you to consider your portfolio.

The Investment Manager uses equivalent strategies when managing investment risk in the QuayStreet Funds. The Investment Manager seeks to identify trends within markets that could have an impact on the composition of the QuayStreet Funds and adjusts the asset weightings and underlying holdings within the portfolio as it sees fit.



Disclosure Statement
In accordance with the Financial Advisers Act 2008 (the ‘Act’) and the Code of Professional Conduct for Authorised Financial Advisers, this mySTART® service is a class service and anyone receiving this mySTART® service will not receive a personalised service involving personalised advice as defined by the Act. This means that in providing the mySTART® service we will not consider whether mySTART® is suitable to your personal circumstances, and will not take into account your financial position, financial needs, financial goals or risk tolerance. You should therefore consider your personal circumstances in determining whether mySTART® is suitable to you. Craigs Investment Partners Limited, or any other person, cannot guarantee the performance or returns of mySTART®, or the return of capital. Investments made in mySTART® are subject to investment and other risks and are not guaranteed.